Work
Experience
2022 - Present
Change Manager
Representing business unit Public & Key as a business owner driving customer driven change. Working with public customer needs as project- and change manager applying SAFe as well as PROSCI methodology.
(working with both IT and people side of change)
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Project managing teams consisting of IT-architects, business analyst, process capabilities and operations/customers understanding way of working. Working with stakeholders in sponsor coalitions, steering groups and virtual teams functioning as sounding boards. Trained in ADKAR.
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Understanding needs, behaviours and demands. Designing and implementing way of working, new features and capabilities. Integrating 3rd party in shared value streams.
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Facilitating leadership training, Neuro-Perspective on Change, Team Development as well as Values- and Purpose in Action
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Good understanding of telco and it-tools with a constant curiosity for new enablers on the market.
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2014 - 2022
Manager
Leading several teams to achieve above expectations creating and implementing strategic, tactical and operational level understanding. Team members from Malmö to Luleå.
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Developing team capabilities and finding ways to continuous improve. Delivering value to customer and/or end user.
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Participating in leadership teams continuously developing ways of working and contributing to shared success.
Facilitating and implementing team development, neuro-perspective on change, radical collaboration and intrinsic motivational skills
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Proven record of simplifying functional agreements WoW through automation, cutting leadtime, reducing handovers and value-added-services through cross-functional collaboration
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Teams helping with customer transition and customer service within B2B. Working to onboard new ICT-customers (telco and it-solutions)
2011 - 2014
Project Manager
Working with business development (CRM), product development projects and implementing customer ICT-solutions
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Implementing WoW alongside with new applications and processes
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Implementing nation wide volunteering program as well as driving local engagement in Luleå helping senior citizens with digital tools and junior citizens on safety and opportunities online
2009 - 2011
Customer Quality Manager
Working to create and implement CX scorecards, metrics and KPI's for customer journeys as well as improving "stickiness" in our customers digital experience
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Understanding customer needs and scaling customer experience-drivers
Education
2022-2024
SAFe Agilist + Change Practitioner
ITIL 4 foundation
SAFe Agilist 5.0
PROSCI Change Practitioner
2018 - 2020
Organizational Development
Radical Collaboration (Implementing essential skills to overcome defensiveness and build successful relationships)
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Team development (Susan Wheelan key drivers and components to build high-achieving teams)
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Neuro-Perspective on Change (How the brain works in changing environments and tools to be successful)
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Appreciative Inguiry (Strenghten and develop individuals and teams)
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UGL - leadership training
2017 - 2019
ITIL | Lean | ART | PM
SAFe agilist
ITIL 3 and 4 foundation
Green Belt Six Sigma
ART from a Manager perspective
LEAN principles
Project Management (Westhagen)
2017
KTH Executive School
NewGen Telco attributes and HowTo
Skills
& Expertise
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Leadership
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Change Management
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Project Management
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Strategic development
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Operational development
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Organizational development
LUMINA SPARK PROFILE
Growth Profile - Please ask for full profile
